Facepalm: Asus has lastly issued a recall of the ROG Maximus Z690 Hero motherboards that customers final 12 months reported might catch fireplace. Just some fashions are affected by the problem, but when yours is, you need to ship it in for a free alternative instantly.
If you missed the saga because it unfolded in December, it started one thing like this: a couple of dozen customers posted images of their Z690 Heroes with the 2 MOSFETs above the board’s reminiscence slots burnt-up or melted. After some head scratching on Reddit and YouTube, BuildZoid ultimately discovered that the polarized capacitor that fed the MOSFETs was put in backward on some boards.
In the best-case situation, the MOSFETs or the VRMs they have been related to would fail with out fanfare and stop the board from detecting the put in reminiscence sticks, in flip stopping it from posting, or returning an error code 53.
In the worst-case situation, the MOSFETs would consumption an excessive amount of present and slowly overheat or all of a sudden catch fireplace. Asus mentioned that it acquired 10 studies of that occuring however no studies of accidents. It inspired affected customers to contact buyer help and mentioned that it was engaged on a alternative program…
…and eight months later, that program has sort-of launched. On Thursday, the Consumer Product and Safety Commission (CPSC) introduced the voluntary recall of Z690 Heroes with serial numbers beginning with MA, MB, and MC.
The CPSC is telling customers to cease utilizing their motherboards instantly and to move to asus.com/us/web site/remembers to request a free alternative, delivery included. But, should you click on that hyperlink, you will discover that Asus’ web site redirects you to a weblog submit in regards to the subject from final 12 months that does not point out the recall. Helpful.
According to the CPSC, there have been about 10,000 affected boards bought in-store at Best Buy and Micro Center and on-line by Amazon and Newegg between October and December final 12 months. They retailed for about $600.
You can test in case your Z690 Hero is affected by its serial quantity and getting into it into the Asus checker software. You can discover it on a sticker situated on both the highest or backside of the board, or should you’ve bought the field helpful, it’s going to be on a sticker on the facet of that. Alternatively, you possibly can watch BuildZoid’s video, and he’ll present you the best way to test which method the capacitor is put in your self.
Presumably, Asus is engaged on a touchdown web page for the recall. Meanwhile, you will get in contact with their buyer help or the client help of wherever you introduced it from and get a alternative issued that method.
Masthead credit score: SJ (@sjcbrn)
